Get Advice
We hope university will be one of the best experiences of your life! But, we also know it has its ups and downs, and it can be tough. In case you do have any issues, Beds SU’s Advice Service is here to help.
To get started, click 'Get Help' to view our knowledgebase and to get in touch with the team.
Advanced notice: Advice Service Closure Over the Christmas Break
Our Beds SU Advice Service will be closed for the Christmas break from 12:00 on Wednesday 18 December 2024. This means we will not be reading or responding to e-mails during this time. Sometimes we receive a high volume of e-mails prior to the Christmas break and our team works hard to respond where possible. However it may be that we cannot answer all queries received before we close for the Christmas break.
If you do contact us during this time, please be aware that we will get back to you upon our return to the office on Monday 6th January 2025, in the New Year. During our Christmas closure, this will mean our Community Pantry provisions will not be accessible also.
Our last Advice drop-in session before the Christmas break will be held Monday 16th December 10am-12pm. Do come and see us if you require advice before we break up.
We understand that students may still need help and support over the Christmas break, therefore we would advise that you check out our Knowledge Hub Base that provides articles of support regarding a number of academic, housing and signposting subject matters you may find useful, including alternative external support services (including emotional support, mental health, domestic abuse, medical, food bank and emergency service and community information) that are available during our closure.
Advice drop-in sessions until 18 December
Mondays: 10am-12pm (in person Luton/online)
Tuesdays: 1pm-3pm (in person Luton/online)
Wednesdays: 10am-12pm (in person Luton/online)
Wednesday (evenings): 4:30pm-6pm (online only)
Thursdays: 12pm-2pm (online only)
Fridays: 10am-12pm (in person Luton/online)
How can we help?
We provide impartial, confidential advice on all aspects of university life. We work independently from the university and are there to empower all University of Bedfordshire students. We are also well networked with local organisations in the community to signpost you to if we cannot help directly.
We can support students with; academic disputes, housing, health & wellbeing, finance, safety matters, student conduct & complaints.
For further details on the remit of the Beds SU Advice Service, please check out our Advice Service Manual
Our Advice Drop-in Sessions
Advice drop-in sessions
Monday: 10am-12pm (in person Luton/online)
Tuesday: 1pm-3pm (in person Luton/online)
Wednesday: 10am-12pm (in person Luton/online)
Wednesday (evenings): 4:30pm-6pm (online only)
Thursday: 12pm-2pm (online only)
Friday: 10am-12pm (in person Luton/online)
Where drop-ins are in person they will be on the Luton campus. Please come to the SU helpdesk on the Mezzanine floor G block Campus Centre.
ONLINE Drop-ins are designed to help cater for those with work or caring commitments.
(Meeting ID: 925 2058 5552, Passcode: 636962)
You should not need to download/sign up to Zoom in order to access the drop-in, and you should be able to access this through any browser/smartphone. If you have problems, please contact help@bedssu.co.uk
Community Pantry
The cost-of-living is an issue effecting most people in the UK right now, including our student community.
Your Exec Team wanted to ensure that as your SU, we could play our part in offering short term support to students, experiencing extenuating circumstances and unforeseen hardship.
Upcoming Events
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